We are a firm of Independent Financial Advisers based in Castlereagh Business Park, 478 Castlereagh Road, Belfast, Northern Ireland
At McAuley Financial Limited, we believe that we are ideally placed to offer added benefits to your existing membership services.
As Independent Financial Advisers, we have an enviable track record of providing professional advice, across many financial planning areas for our clients – officers, both serving and retired, of The Police Service of Northern Ireland (PSNI) and formerly Royal Ulster Constabulary GC (RUCGC).
Serving the financial needs of police officers could be viewed as being no different to providing the same to any other sector of the public. However, with many years of experience, we have learnt what is and became part of the, ‘police psyche’.
We have placed ourselves firmly within the police family in Northern Ireland and have established a crucial bond of trust with the various policing organizations and most importantly with our clients.
Adam Reading – Director & Independent Financial Adviser
Adam entered the financial services sector immediately after completing his degree at university in 2001. Since then he has been providing holistic financial advice to his clients and specialises in retirement planning, savings and investments. Adam is an expert on the ongoing taxation of police pensions such as annual allowance and lifetime allowance and has been a speaker on these topics at a number of conferences for the National Superintendents Association of England & Wales.
Joel Stafford-Barton – Independent Financial Adviser
Following a placement year with the firm in 2005 whilst studying at university, Joel completed his finance degree and duly accepted a permanent position in the company. Joel has been a fully qualified adviser for over eight years. Alongside Adam, Joel is helping to grow the Police Clubs Financial brand in the UK with presentations in many forces over the last number of years.
Claire Martin – Mortgage Adviser
Claire started in the company as support for the advisers with specific responsibility as mortgage support. Claire has been a full time mortgage adviser now for a number of years and is responsible for all the existing mortgage clients of the company as well as new mortgage leads.
Sharon Wright – Adviser Support & Administration Manager
Sharon has been in the financial services industry for over 25 years, she provides support to Adam and is involved in the collation and preparation of client reports. An integral part of the team, Sharon also manages the Administration team.
Peter Davison – Mortgage & Protection Adviser
Peter joined the team having spent some time with Santander, he is a fully qualified adviser who is currently concentrating on mortgages and protection, he also provides investment and pension support for the advisers.
Christina McGuiness – Adviser Support
Christina recently joined the team having previously worked as a mortgage adviser for Bank of Ireland, she provides support for Claire.
Sofie Uprichard – Administrator
Having worked previously in the legal world, Sofie felt she would be a real asset to the McAuley Financial team. Sofie has recently returned from maternity leave.
Sian Ferris – Client Review Coordinator
Sian joined McAuley Financial having worked previously for Mercer. Sian ensures that all clients receive the review service they expect.
Julie Grattan – Adviser Support
Julie is the newest member of the team and has a wealth of experience in financial services, Julie will provide support primarily for Joel.
Many people have goals and dreams, but a goal without a plan is just a wish… an achievable goal is a dream with a deadline …
Here’s how we formulate the plan towards your goals:
Phase 1 – About You
We meet together to discuss your personal circumstances and your current financial situation. We’ll go into detail so that we can draw up a complete picture of where you are now, and where you want to arrive. We’ll ask about you, your occupation, your savings & investments, your mortgage, your current liabilities and your tax position, and we’ll explain how all of this information builds a profile which will help us to formulate our plan.
Phase 2 – Your Goals & Ambitions
Next we discuss your objectives and your aspirations, as well as any concerns that may arise. We’ll discuss risk and reward, and your attitude towards investment risk, as this feedback from you will enable us to construct an investment portfolio which is a major part of the plan. You’ll see as we move forward in our discussions how all this fits into place in your personal plan and agree the likely cost for our advice.
Phase 3 – Analysis
We’ll discuss with you our analysis of your current position, and outline our initial thoughts for the plan. We’ll present our recommendations and actions required for you to potentially achieve your goals.
Phase 4 – How to get there
So now we know where you are and where you want to be. In this phase we present your Personal Financial Plan which maps out the journey to your destination, and we establish the best and most time efficient route to potentially get you there. We discuss with you your current income and expenditure, your assets and liabilities, and how your existing finances can be best utilised towards the achievement of your financial goals. Your Personal Financial Plan will also agree the cost of achieving your objectives, and now we ask your approval and confirmation of the plan.
Phase 5 – Implementation
It’s time to implement the plan. Every course of action we have recommended and agreed with you is now put into motion.
Phase 6 – Review the Plan & Progress Updates
If required, review dates will be agreed and can take place annually or more regularly if required or requested, ongoing fees will be agreed as to which service level is required. The purpose of regular monitoring of your Personal Financial Plan is to enable you to clearly see progress towards reaching your financial goals, and for us to make any course adjustments that may be required. Working closely with you we will explain overall how the plan is going and agree with you any modifications to keep it on track towards the achievement of your goals.
THE VALUE OF INVESTMENTS AND THE INCOME FROM THEM MAY GO DOWN. YOU MAY NOT GET BACK THE ORIGINAL AMOUNT INVESTED.
IMPORTANT INFORMATION ABOUT OUR SERVICES
McAuley Financial Limited
Address: Alanbrooke House, Castlereagh Business Park, 478 Castlereagh Park, Belfast, BT5 6BQ
Telephone: 02890 666860
Who are we and what do we do?
We are a firm of Independent Financial Advisers specialising in the financial needs of public sector staff and their families. Our Financial Planning service can help safeguard and grow your savings & investments, plan for retirement, pay less tax and protect you and your dependents in case the unexpected should happen.
We are an appointed representative of TenetConnect Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is the independent regulator of financial services in the United Kingdom. TenetConnect Limited is entered on the Financial Services Register (www.fca.org.uk/register) under reference 149826
Who is TenetConnect Limited?
TenetConnect Limited is wholly owned by Tenet Limited, which is a wholly owned subsidiary of Tenet Group Limited (‘TGL’), a leading distributor of financial products and services in the UK. TGL is majority owned by the following corporate shareholders; AEGON UK Distribution Holdings Ltd (22%), Aviva Life & Pensions UK Limited (23%), Aviva Life Holdings UK Ltd (24%) and Standard Life Aberdeen PLC (25%). Aviva Life & Pensions UK Limited and Aviva Life Holdings UK Ltd are both companies within the Aviva plc group.
Their address is: TenetConnect Limited, 5 Lister Hill, Horsforth, Leeds, LS18 5AZ. Tel: 01132 390011.
To find out more about TenetConnect Limited and the support and backing they provide us with, please visit their website www.tenetgroup.co.uk/consumer.
What can we do for you?
Our mainstream service is to act on your behalf for the purpose of arranging and advising on the following:
- Investments & Pensions, for example an ISA or Personal Pension Plan;
- Personal & Family Protection, for example a Life Assurance or Critical Illness Plan;
- Mortgages, including Buy-to Let;
- General Insurance, for example Buildings & Contents.
For all the services described above we will complete a detailed fact find so we can understand your circumstances, specific needs and objectives. Following our research we will provide a personal recommendation(s) for you to consider. With your agreement we will then implement our recommendation(s) and arrange any products on your behalf.
Once your financial plans are in place it is important to keep them under review. Subject to the type of services you require from us, we can continue to act on your behalf through one of our service packages. Ultimately, whichever type or level of service you require from us we will act in your best interests at all times.
Further details about these and other related services we provide are contained in the pages below. This also confirms the typical cost and how you can pay us for them.
Before you consider our services in more detail we would like to draw your attention to the following important information:
When we have discussed and agreed with you the services that we are to provide we will confirm this to you in a Client Agreement. This will describe the scope and specific services to be provided, including any on-going services, the cost and how it can be paid for. It will also confirm how we use and store personal information that we collect from you in the course of providing our services. A copy of our standard Client Agreement is available on request.
From time to time it may be necessary for us to collect personal information from you, prior to concluding a written Client Agreement, to assess whether we are able to meet your needs. In this event we will clearly identify the data to be collected and will use it only for the purpose of assessing our ability to provide services to you.
Under the terms of Financial Conduct Authority (FCA) regulations we will classify you as a retail client for investment and pensions business. As a retail client you have the right to request re-classification as an elective professional client. This may be generally or in respect of a particular service, type of transaction or product, and is subject to the following:
· All requests for re-classification must be made in writing;
· We will consider such requests on a case by case basis against the criteria set out in FCA rules.
· We will confirm the scope of any re-categorisation along with the consumer protections you will lose as a result.
· You must keep us informed of any change to your circumstances that could affect your classification
We will not advise you if you are experiencing difficulties managing debts. Free help and advice about managing your debts is available by contacting the Money Advice Service via its website; www.moneyadviceservice.org.uk/en/articles/where-to-go-to-get-free-debt-advice
We offer a range of services to help you meet your investment and/or retirement objectives. We provide independent advice, which means that our recommendations to you will be based on the following selection criteria:
- We will determine which, if any, of the following types of investment or pension products are capable of meeting your needs, along with any associated ‘tax wrappers’ available (e.g. an ISA):
- Open Ended Investment Company Funds (OEICS) including Exchange Traded Funds (ETFs), Unit Trusts and Investment Trusts;
- Personal Pensions, Stakeholder Pensions, Self-Invested Personal Pensions (SIPPs) and Annuities;
- Insurance Based Investments, including Capital Investment Bonds and Endowments;
- Structured Capital at Risk Products (SCARPS) AND Structured Deposits;
- Certain Specialist Investments suitable for retail clients, including Venture Capital Trust (VCT) Investments and Enterprise Investment Schemes.
- We will then consider a broad range of different providers of these products from a fully researched panel that is representative of the whole of the market available to financial advisers and which we review on regular basis using factors such as the risks, costs, complexity and their competitiveness in the market place.
Related Service Providers
Subject to your individual needs and objectives, we may also recommend that you hold and trade your investments and/or pensions in one place via a Platform Service. We may also recommend that some or all of your investments and/or pensions are managed by a Discretionary Investment Management Service (DIMS).
We will consider a broad range of these service providers from a fully researched panel that is representative of the whole of the market and which is also reviewed on a regular basis as described above.
We may recommend investments in the IFSL Sinfonia Open Ended Investment Company (OEIC). This investment company has been jointly developed between BNP Paribas and Sinfonia Asset Management Limited, a subsidiary of Tenet Group Limited. We may also recommend that you hold and trade your investments via Tenet Platform Solutions Limited, a subsidiary of Tenet Group Limited.
We may recommend products or services related to your investment and pension needs which are not regulated by the Financial Conduct Authority. For example, cash deposits, National Savings & Investment Products (NS & I), or Inheritance Tax Planning (IHT).
What can you expect to pay for our investment and pension advice?
A description of our initial and ongoing services, their associated costs and payment terms, is provided below.
The amount we charge and the basis of the payment will depend on the service you choose and your individual circumstances.
We will discuss your payment options with you and answer any questions that you may have. We will let you know if you have to pay VAT on the cost of our service.
It is possible that other costs, including taxes related to the business we conduct and products we arrange for you, may arise. These costs will not be paid by our firm but borne by you.
Our typical fees for advice and arranging an investment or pension on your behalf are set out below. Where hourly rates are stated, these are the actual hourly rates that will apply. There is an additional charge should you purchase one of our on-going service packages. The typical cost of our ongoing services and what they include is also set out below. You can cancel our on-going services at any time.
Initial Advice & Recommendation Fees
Following our appointment as your Advisers, we can provide a comprehensive report covering the issues you require us to address. For completing a factfind, undertaking research on your behalf and providing you with a written recommendation, we charge a commitment fee of £750 (exc. VAT).
We will offset this against your acceptance and set up fees should you choose to go ahead with our recommendation(s).
|Review & Recommendation Report||£750 exc. VAT|
To implement our recommendations, we incur costs which would be payable by you. We will confirm the rate we will charge in writing before beginning any work. Our implementation fees are quoted in the following table:
|Investment Amount||Initial Charge|
|Up to £50,000||3%|
|Balance from £50,001 – £200,000||2%|
|Balance above £200,001||1%|
For example if you invest £50,000 the fee to us would be £750 (exc. VAT) (£1,500 less your earlier commitment fee of £750)
If you invest £150,000 the fee to us would be £2,750 (exc. VAT) (£3,500 less your earlier commitment fee of £750)
If you invest £250,000 the fee to us would be £4,250 (exc. VAT) (£5,000 less your earlier commitment fee of £750)
A Time Cost Approach
Alternatively we can operate on a time-cost basis
Where we charge a fee, this will be agreed with you in writing before we carry out any work and confirmed in a fee agreement. The amount we charge will depend on the amount and complexity of the work. Our typical charges for general financial planning are:
|Financial Adviser||£200 per hour exc. VAT|
|Paraplanner||£125 per hour exc. VAT|
|Administration||£75 per hour exc. VAT|
We will tell you if you have to pay VAT
- if a Financial Adviser spent 4 hours providing services the fee would be £800 (4 hours x £200)
- if a Paraplanner spent 4 hours providing services the fee would be £500 (4 hours x £125)
- if an Administrator spent 4 hours providing services the fee would be £300 (4 hours x £75)
For example, if your case required 4 hours work from a financial adviser, plus 3 hours from a paraplanner and 3 hours from an administrator the overall cost would be (4x£200)+(3x£125)+(3x£75) Giving a total of £1,400 (excl. VAT).
On-Going Advice and Review Service
The fee for this service is 1% per annum on all assets under advice, for example £150,000 @ 1% (£1,500 exc. VAT). The actual amount received is subject to future investment performance and will increase if the value of your investment goes up in value. Where new money is introduced to the funds under advice, the implementation fees above would also apply. This means that if you have £150,000 of funds under advice and you invest a further £50,000, your costs in that year would be £150,000 @ 1% (£1,500 exc. VAT) plus £50,000 @ 3% (£1,500 exc. VAT). We will tell you if you have to pay VAT. For complex restructuring work, implementation fees may apply and we will agree these with you in advance. We will confirm the rate we will charge in writing before beginning any work. You can cancel our on-going service at any time by writing to us at our registered office.
*this service may be subject to additional charges which we would agree with you in advance.
What are your payment options?
- We accept direct payment by cheque or bank transfer.
- We do not accept cash or credit cards.
- We will tell you if it is possible to settle our fees through a deduction from your investment/pension.
- For new investments and pension plans funded by regular contributions only (e.g. monthly by direct debit), you can choose to pay our fees by instalments.
- If you choose this option we will not provide you with any further services until all the instalments have been paid in full.
- If you choose to pay instalments as a deduction from your investment/pension, although you pay us nothing up front this does not mean our service is free. You are still paying us indirectly through deductions from the amount you pay into the product.
- These deductions will go towards settling our fee and will reduce the amount left for investment. An example of how this payment plan works in practice is set out below
- Please note that if you cancel your investment or pension product before our fee is settled in full, including cancellation during a statutory cooling off period, you will need to make alternative arrangements to pay our fee.
You choose to accept our recommendation to invest £250 per month into an investment product. Our fee for advice and arranging this on your behalf is £600. You choose to settle our fee in 12 equal monthly instalments deducted from your first 12 monthly contributions to the product, as follows:
|Investment Frequency||Contribution Amount||Fee Deduction||Amount Invested|
|Month 13 onwards||£250||N/A||£250|
|Annual Review Meeting with your Adviser||
|Telephone & Email access to your Adviser|
|The Portfolio Review Service||
|The Pensions Service||
|The Investment Service||
|The Professionals Service
|The Priority Response Service||
|The ‘Remove The Hassle’ Service||
|The Second Opinion Service||
|The Inheritance Tax & Estate Planning Service||
|The Taxation Planning Service||
|The Mortgage Review Service||
Other benefits we may receive
If we take over the servicing rights of your existing arrangements that were arranged by another firm, we may be entitled to receive an on-going payment as a result. These payments are commonly referred to as ‘trail commission’. Where this is the case we will offset the amounts received against our on-going service fees. For example, if our on-going service fee is £500 and we receive £350 trail commission from existing arrangements retained as part of your portfolio, the net fee due to us would be £150 (exc. VAT).
Some of the firms whose products we recommend provide us with access to training and software which allows us to offer you a better service. Some of the costs of these benefits may be passed onto you as part of the total charges you pay, should you choose to purchase a product from one of these firms. Further information regarding these arrangements is available on request.
We are not otherwise permitted to receive or retain any financial inducements, significant gifts or hospitality from investment product providers, for arranging investments.
Other Specialist Services
As part of the TenetConnect Limited Network of Financial Advisers we have access to support services and specialist expertise you would normally expect from a large organisation. Where it is in your best interest we may offer to refer you to another firm within the same Network.
With your permission, the other firm may carry out research on our behalf or alternatively advise you directly. The total cost of this service, including our fees for any preparatory work the other firm relies on, will be no higher than our standard tariff of fees and charges stated above.
Personal and Family Protection
We offer products from a range of insurers for Life Assurance, Critical Illness Cover, Income Protection Insurance.
We offer products from range of insurers for General Insurance. Such as Buildings & Contents and Accident Sickness & Unemployment cover.
How much do we charge for our insurance services?
We do not charge a fee for advice and arranging an insurance product. We will receive commission from the insurer and this is reflected in the premium amount you pay to them. The amount of commission we receive will vary depending on the type of contract, term of the cover and the premium amount.
We will tell you how much commission we expect to receive before we transact business for you. You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy we arrange for you.
We are not otherwise permitted to receive or retain any financial inducements, significant gifts or hospitality from insurance product providers, for arranging insurance contracts on your behalf.
Whose products do we offer?
We offer a comprehensive range of mortgage products from across the market. We offer both first and second charge mortgages, but not deal’s that you can only obtain by going direct to a lender.
For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. For example, a further advance from your existing lender, a second charge mortgage or an unsecured loan (e.g. a personal loan).
For those seeking a ‘Retirement Interest Only Mortgage’, a ‘Lifetime Mortgage’ may be available and more appropriate for your needs.
How much will you have to pay for our mortgage services?
For establishing your needs, undertaking research and making a recommendation, we do not charge a fee for this service.
If you choose to proceed with our recommendation and the mortgage goes ahead, we will also be paid commission from the lender for arranging the mortgage on your behalf.
The amount of commission we receive varies from lender to lender. Information about the range of commissions available to us from the mortgage products we recommend is available on request.
You will receive a personalised illustration when considering a particular mortgage. This will highlight the key facts about the mortgage product, including any fees relating to it and the amount of any commission due to us from the mortgage lender.
We will tell you how we get paid and the amount before we carry out any business for you.
We are also Credit Brokers. This means that if you require a loan other than a mortgage, (whether secured or unsecured, e.g. a personal loan) we can refer you to a specialist third party who can discuss your specific needs with you. We will not advise you on this type of borrowing and you will need to make up your own mind whether to go ahead with it or not.
If you are unhappy with the service you have received or a product we have arranged on your behalf, a copy of our complaints procedure, which sets out how we will handle your complaint, is available upon request.
If you would like to make a complaint please contact us either in writing to: Complaints, TenetConnect Limited, 5 Lister Hill, Horsforth, Leeds, LS18 5AZ; or by e-mail: email@example.com; or by telephone: 0113 2390011.
If we are unable to settle your complaint or you are unhappy with our response, the Financial Ombudsman Service may be able to help. We will explain how at that point.
If you require further information about the Financial Ombudsman Service you can contact them directly:
Tel: 0800 0234567
ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)?
Yes, we are covered by the FSCS. You may be entitled to compensation from the scheme if we are unable to meet our obligations. This will depend on the type of business and the circumstances of the claim. The FSCS only pays compensation for financial loss and the limits are per person per firm, and per claim category, as listed below:
Arranging and advising on most types of investment (e.g. an ISA) is covered up to a maximum limit of £50,000 per person per firm.
Long Term Insurance Contracts:
Arranging and advising on long term insurance contracts (e.g. a life insurance policy, personal pension or annuity) is covered for 100% of the claim without upper limit.
General Insurance Contracts:
Arranging and advising on compulsory classes of insurance (e.g. employers liability), professional indemnity insurance, and general insurance contracts that pay out on death or incapacity due to injury, sickness, or infirmity (e.g. an accident & sickness policy) is covered for 100% of the claim without upper limit.
Arranging and advising on other types of general insurance contracts (e.g. Building and Contents) is covered for 90% of the claim without upper limit.
Arranging and advising on mortgage products is covered up to a maximum limit of £50,000 per person per firm.
Further information about the FSCS is available from their website: www.fscs.org.uk
Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of “jargon” and written in plain English.
These are the key factors which determine our policy of Treating Customers Fairly
1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
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